TERMS & CONDITIONS
CUSTOMER CARE
At Zuko Tools, we believe that our relationship with customers goes beyond the product. We are committed to providing attentive, honest, and responsive service at every stage — from browsing and purchasing, to shipping, returns, and ongoing care of your knife. If you have questions about our drops, need help with your order, or simply want advice on maintaining your blade, we are here to support you. Our team can be reached via email at zukotools.au@gmail.com or through Instagram @carry.zuko, and we aim to respond within 24–48 hours. Your trust means everything to us, and we strive to ensure your experience with Zuko is reliable, straightforward, and personal.
WHOLESALE INQUIRIES
Zuko Tools is open to collaborating with select partners who share our values of quality, craftsmanship, and authenticity. If you are interested in becoming a stockist or carrying our products, please contact us at zukotools.au@gmail.com with details about your business. We review each inquiry carefully to ensure the right fit, as our knives are produced in limited batches and we prioritize long-term, trustworthy relationships.
PRIVACY & SAFETY
At Zuko Tools, we respect and protect your privacy. Any personal information you provide — such as your name, address, or payment details — is used solely to process your order and deliver your products securely. We do not share or sell customer information to third parties. Our website uses trusted payment gateways and security protocols to ensure your data remains safe. By purchasing from us, you agree to use our products responsibly and in compliance with local laws.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline payment ( Store pick - up)